
Frequently Asked Questions
Quick answers to questions you may have. Can't find what you are looking for? Contact Us.
Telesol currently offers fibre broadband services to homes and SMEs. Previously, we provided 4G services, but due to operational challenges, we are no longer offering 4G installations.
A fiber optic cable is installed from the nearest network pole to the customer’s location and connected to a fiber router, providing high-speed internet access.
Telesol services are available in designated areas. To check availability in your location, please share your digital address or Google Maps coordinates with our team for confirmation.
We provide speeds of up to 100 Mbps on our service.
Our Fibre Broadband service offers 99% uptime reliability for seamless internet connectivity.
No, our highest data package for Fibre Broadband is 3 TB (approximately 3000 GB).
Installation is done within seven (7) working days.
Yes, data packages have a validity period depending on the selected plan. However, any unused data will be carried over to your next purchase.
This depends on the installation plan you choose.
Yes, our fibre broadband service requires a Telesol-provided switch for compatibility and optimal performance. However, your own router can be connected to it.
Telesol Fibre Broadband operates on a pay-as-you-go model. Data consumption depends on your online activities, such as streaming, gaming, or large file downloads.
The taxes and levies applied to data purchases are mandatory government-imposed charges that we are required to comply with.
Our office is at Ridge, behind the College of Physicians and Surgeons.
Yes, you can monitor your data consumption through the Telesol Customer Portal & the Telesol Mobile App